We work with hospitals and healthcare institutions to inform equipment procurement decisions, and to optimize their environments and processes. By conducting comparative usability evaluations of systems under consideration for purchase, we ensure that technology investments best match the workflow and expectations of staff and patients.


We help developers and vendors of medical devices and health information systems design products that stand out in the marketplace. Through our research-based approach to iterative user-centered design, we develop and validate innovative product designs, identifying and addressing potential risks in the design cycle.

Governmental Institutions

We collaborate with provincial and national agencies to conduct technology evaluations, root cause analyses, and failure modes and effects analyses. We’ve developed best practice guidelines on use of smart infusion pumps, the design of pre-printed chemotherapy order forms and strategies for a provincial diabetes management program and physician web portals.


We teach human factors courses and develop curricula for universities and colleges. Several members of our team are faculty in the University of Toronto through which we provide research and internship opportunities for undergraduate and graduate students.

Client List