About the Project
With the move towards electronic clinical documentation it is not longer easy or possible to bring a paper chart to the patient bedside. When University Health Network (UHN) was planning for the purchase of mobile carts to bring point of care devices closer to the patient, they asked Healthcare Human Factors to evaluate the potential products based on usability, integration into the hospital and ability to meet clinical requirements.
The team conducted head to head usability evaluations of three mobile carts under consideration in order to identify ease of use and usefulness. The lab was set up to simulate medication and patient rooms where the carts would typically be used. The testing scenarios focused on day-to-day activities and documentation at the point of care, like using the electronic patient record (EPR) and administering and recording medications. The nurse participants were asked to perform the tasks and think out-loud during testing in order to understand their frustrations and point of view. The team collected quantitative and qualitative data during the session with respect to ease-of-use, storage capabilities and suitability for the work environment in order to compare the carts being evaluated.
Based on findings of the observations and surveys collected during usability testing, the team recommended a mobile cart that would integrate best into the hospital environment. As well, as a set of recommendations was provided for future cart designs for point of care devices.
“Work space-just OK! Med. Drawer-just OK. Nothing about this cart makes me say, “buy it”! Too many problems already”- Nurse participant
In The Press
- Case Study in Human Factors and Ergonomics Society Annual Meeting Proceedings Read full article »