Healthcare Human Factors assist hospitals and healthcare organizations in the procurement process and help them make the best decision. For UHN, which operates four hospitals in Toronto, the results of our testing account for 30% of the final selection decision.
Our main objectives in procurement are to
- provide objective evidence for the safety, efficiency, and usability of the products
- ensure best fit to the needs of the specific users and health care environment
- inform the implementation and training strategies.
Our methodology is to engage front-line staff in procurement through comparative testing to uncover usability and workflow-related issues that can influence safety and efficiency.
Through comparative high-fidelity usability testing of multiple competitor products, we can identify the most usable product that presents the least risk for successful integration into current workflows and environments. From our results, we provide a three-tiered analysis that ranks issues from moderate, serious, to critical, and calculate a final usability score based on number and severity of usability issues with safety implications, followed by task completion data and subjective user feedback.