Human Factors Specialist 

February 2021

Help us design the future of healthcare


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At Healthcare Human Factors we are driven by the belief that experiences in healthcare should be safe, effective, and also amazing. Located within Toronto General Hospital (University Health Network), we approach our design and evaluation process leveraging a strong foundation in human factors, rigorous research, and deep clinical domain expertise. To say that we know healthcare is an understatement.

As a Human Factors Specialist, you will apply human factors principles from cognitive psychology, kinesiology, industrial and systems design engineering to the design and evaluation of best-in-class medical devices and technologies, environments, and processes. You’ll also work with clinical teams to support the reduction of preventable patient injuries and help us care safely for our patients.

What you’ll be doing:

  • Performing ethnographic studies on clinical users and environments to better understand workflows, tasks, and experiences
  • Planning, conducting and supporting usability testing including: developing test scenarios, recruiting participants, designing and analyzing surveys, setting up labs, facilitating, note-taking and travelling to remote test sites (approximately 20% of the time)
  • Performing data analysis, developing design recommendations and conclusions, and reporting, presenting and publishing findings
  • Working rapidly and collaboratively within teams

You should apply if you want:

  • To have a real and obvious positive impact in the world
  • To learn and grow with the best in the industry
  • A work culture that values authenticity, openness, and diversity
  • To join a diverse group of designers, engineers, and scientists, with a focus on designing great tools and systems for patients and care providers

What you need to have:

  • Completion of a bachelor’s degree in an undergraduate degree program in Human Factors Engineering, Industrial Engineering, Systems Design Engineering, Cognitive Psychology, or recognized equivalent
  • Human Factors experience (specifically in a highly-regulated, hospital or healthcare environment is preferred)
  • In-depth knowledge of human factors principles and methods including ethnographic research, heuristic analysis, and usability testing
  • Excellent problem recognition and problems solving skills
  • Excellent interpersonal skills and customer service skills.
  • Effective time management and organizational skills with the ability to set priorities.
  • Strong oral and written communication skills
  • Ability to work effectively as a team member
  • Ability to work as an autonomous professional
  • At minimum, two years of related job experience

What would be nice to see:

  • Experience with medical device technology
  • Experience with: Root Cause Analysis, Failure Modes and Effects Analysis, Cognitive Task Analysis, etc.
  • Strong IT and digital AV background and skills
  • Project Management experience
  • Memberships in HF professional organization preferred.
  • Ability and willingness to travel for business strongly preferred


You know that cover letter you have been working on that says: “To whom it may concern”? Burn it. We want to read a cover letter that shows us who you really are and why you want to work with us.

How to apply:

Send an email to OR apply below. Make sure to include the following three things:

  1. A cover letter – tell us why you’re the right person for this job specifically
  2. A resume – highlighting applicable experience
  3. A rough estimate of your salary expectations


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